Customer Support

Hands & Eyes

When you need local assistance with your infrastructure, the PAIX team is here to assist, 24 hours a day and 7 days a week.  Our support service is tailored to your specific requirements, including installing cabinets, connecting equipment, and hands-on assistance.

Equipment Purchase

Shipping equipment can be a time consuming process, and we work with partners to help you procure equipment locally, bypassing the need to ship from overseas and clear customs.

Datacentre Migration

Moving your existing datacentre into a state-of-the-art facility is likely to provide big savings, but the operation itself will require planning, resources and time. Speak with us on how we can assist your migration, or connect you with a partner who can help.

Project Management

When you need assistance to manage your project, let us connect you with one of our partners who can assist with Project Management.

Elements of Support

Customer Portal

Order services and manage your infrastructure in the PAIX data centre, 24×7.

Shipping and Deliveries

Assistance with shipping and delivery of your equipment to the African continent. Equipment can be stored until your team arrives for installation.


The Customer Implementation Manager will help you from the moment you place your order until going live, to ensure all activities are planned and coordinated.


Once your systems are operational, our Customer Success Manager will support you in building partnerships with other clients in the PAIX Community, ensuring that you maximise your return on investment.

Why choose PAIX ?

Single Point of Contact

Wherever you invest with us, from Abidjan to Nairobi, our Customer Service Centre is the single point of contact for your operations. 

Operational Excellence

All our operations are accredited to the internationally recognised information security and business continuity standard, ISO27001.

24 x 7

Contact us at any time of the day, and any day of the week. We look after the infrastructure that keeps the Internet going.

Local Teams

Our local teams provide you with all support that is needed to go live, and assist you with your operations.